FAQ-Frequently asked questions

Are the prices per person or per apartment?
Prices are per apartment and are calculated depending on the number of guests (adults and children over 3 years). The number of persons living in an apartment may not exceed that specified in the accommodation, except for children under 3 years.

Do children/babies pay accommodation?
Children under 3 years free, so do not include children under 3 years in the reserve calculation process. However, must communicate (in comments) when traveling with children under 3 years at time of booking.

How I can request a baby cradle?
Most accommodations have a baby cots on request, this service may be free or have an additional fee (see description of the apartment). Please note that if you need a crib for the baby should comment on the booking (comments), otherwise the home may not be ready for the day of entry.

How much will I pay rent to reserve an apartment?
To reserve your apartment, you need to make an online prepayment by credit card, this amount represents approximately 20% of the total price.

Is it safe to give my credit card online to pay?
Yes. Payment of the credit card booking is made through a financial institution (LA CAIXA), which uses SSL (Secure Socket Layer) to ensure maximum security in the transaction, plus other advanced security systems. EmbrujodeSevilla.com will never have access to their bank details.

When is my reservation confirmed?
Once the online payment of the deposit was made, the reservation is confirmed instantly and you will immediately receive an email with details of the reservation (reserve data, address, apartment data, contact person, etc.). If not receive or incident, please contact us.

How and when paid the remainder of the rent and security deposit?
On arrival the apartment will pay to the contact person for the remainder of the rent in CASH and EUROS, along with payment of security deposit for possible damage. The amount of the surety bond depends on the apartment reserved (see description of the apartment), this deposit will be fully refunded after their stay as long as there have been no material damage.

What are the hours of arrival and departure (check-in/check-out)?

I can leave the luggage/bags to enter or leave the apartment?
It is essential prior contact with the contact person for the accommodation. In most apartments you can leave your luggage/bags at the arrival and departure, provided that no prior or subsequent bookings from other customers and the cleaning staff can be organized to prepare the apartments. Remember to always do everything in our power to accommodate your needs.

What is the address of the apartment?
Once the booking, you receive the confirmation email with the address book of the apartment. Remember that our website you can see the exact location of the apartment in the file for each accommodation.

How do I get the keys?
You will always find someone to give you the keys when you arrive at the apartment, whether EmbrujodeSevilla.com staff, the owner or owner's representative, who also provide the information you need. In any case, the apartment has no reception and must contact us by e-mail with a notice of 3 or 4 days before your arrival to Seville, to realize an estimated time of arrival and place of delivery of keys for your convenience.

Do I pay anything extra?
No. The price quoted at the time of booking is the final price, you only have extras if you ask any of the additional services we offer, such as: additional cleaning, another set of sheets and towels, bed extra or a cot.

Are sheets and towels are included in the price?
If you will always find the first set of sheets and towels per person available at no additional cost. If you need another game, do not hesitate to contact EmbrujodeSevilla team.

Should I clean the apartment?
No. The apartment will be clean when you arrive and cleaned after your departure. If we ask you leave the apartment in a clean condition acceptable and reasonable.

Who can assist me during my stay if I need help or information?
Always contact the person responsible for accommodation for any emergency or question, or you can also contact us during office hours for any queries or questions.

Do I have to respect certain rules of behavior?
If, of course. Think that is housed in an apartment located in a community of neighbors, so they should respect the silence beginning at 22:00h Monday to Friday and 24:00h after the weekend.

I can bring my pet?
It is not allowed to enter dogs, cats or pets in the apartments, except those explicitly permitted in the description.

Where I can park my car?
It is very difficult to park in the historic center of Seville, so we recommend parking in a public garage, which costs about 18/20 Euros for 24 hours (these prices may vary). Most apartments have a public garage near the contact person and can tell you how to get the closest parking (see the detailed description of each accommodation the nearest parking situation).

What happens if I cancel my reservation?
In case of cancellation, the amounts paid as reservation will never be refunded or transferable. EmbrujodeSevilla.com always recommend hiring a travel cancellation insurance to avoid problems.